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Customer Service

Contact Us

In addition to the convenient service you can receive at any one of our 156 locations, Chemical Bank's Customer Care Center is also available to help you during the following hours:

  • Monday - Friday: 7:00 a.m. - 9:00 p.m.
  • Saturday: 8:00 a.m. - 2:00 p.m.

Our Customer Care Center is available toll free at (800) 867-9757.

Our Customer Care Center can help you in a variety of ways, and help you accomplish many of the day-to-day tasks that are handled in our branches, including:

  • Provide account and balance information
  • Transfer funds between Chemical Bank accounts
  • Process Stop payments
  • Order new checks
  • Provide assistance with online & phone banking
  • Renew CDs and existing time deposit accounts
  • Provide loan payoff amounts
  • Provides assistance with fraud issues
  • Enroll customers in our Preferred Rewards program
  • Accept phone applications for Consumer loans

If you would like to provide us with feedback or have a concern you would like to raise with us about an experience you have had with Chemical Bank, please complete the Customer Feedback form. Your feedback will be submitted to the appropriate department and you will hear back from us within 10 business days.

Chemical Bank offers its customers the ability to send a secure email to the bank. It is the best way to communicate with us and the ONLY way to be sure your confidential information (account numbers, tax ID numbers and financial statements) is delivered safely. We at Chemical Bank feel it's our responsibility to protect the sensitive business information we share together.

  • Login
  • Create an Account
  • Tutorial
  • More Information

To email us securely at CustomerCareCenter@ChemicalBankMI.com please click here.

(800) 757-BANK (2265)

Payments will be accepted on business days, which are defined as days on which Chemical Bank offices are open to the public for all of our business functions, excluding Saturdays, Sundays and holidays.

You may make payments at your local Chemical Bank office or online if you have signed up for our ePersonal Online Banking service. You may also mail your payments to:

Chemical Bank
Attn: Loan Service Center
P.O. Box 1527
Midland, Michigan 48641

Please visit our locations page to find the office nearest you.

PLEASE NOTE: Payments received after 4:00 p.m. Eastern Time will not be credited to your account until the following business day; however, payments made through our ePersonal and eBusiness Online Banking systems may be processed until 6:00 p.m. Chemical Bank will hold funds for partial payments until enough have been received to make a full payment, at which time we will apply the payment to your outstanding balance. A full payment equals the entire contractual amount of applicable principal, interest and escrow. If your payment is received in a substantially different manner than outlined above, Chemical Bank will have up to five days to credit your loan account. You may be charged a late fee for these types of payments as they may take longer to process.

If at any time you feel that an error has been made in the processing of your loan payment, or have other service related issues, please write to us at the address listed above.

To mail general banking correspondance, please use the following address:

Chemical Bank
Attn: Customer Care Center
333 East Main Street, P.O. Box 569
Midland, Michigan 48640-0569

Please visit our locations page to find the office nearest you.

(800) 867-9757
(800) 943-7386

Weekdays, 8 a.m. - 5 p.m. ET: (866) 600-5878
Weekends and after business hours: (800) 236-2442

Upon receipt from a requestor, the servicer must document the date on which the escalated case was received. Within three business days following receipt, the servicer must acknowledge the inquiry in writing via e-mail, fax, or mail, and provide the requestor and, as applicable, the borrower the following. The contact information below and the resolution date no more than 15 calendar days from the date the inquiry was received.

Contact Name: Donna Butler
Department: Escalated Case Unit
Contact information email: Escalated.Case@ChemicalBankMI.com

If you need to send us confidential information including loan or account numbers, please click here to access our Secure email system and send a Secure email to Escalated.Case@ChemicalBankMI.com.