Chemical Bank will be upgrading our ePersonal security to comply with Internet Banking Authentication procedures as recommended by the Federal Financial Institutions Examination Council (FFIEC); this new implementation will add an additional layer of user verification for higher risk transactions and activities, such as updating user settings or creating higher risk transfers and bill payments.

As you log into your ePersonal account beginning on May 21, 2013 you will be required to select one of the following identity validation challenges for any higher risk activity or transaction.

  • Ask me questions: the system will ask questions based on information listed in public databases
  • Call my phone: you will receive an automated phone call and a confirmation code
  • Send me a text message: your mobile device will receive an SMS text message with a confirmation code

Please note: the call and text message authentication options will appear only if the system has your phone numbers on file. We strongly recommend that you verify and update your phone numbers prior to May 21, 2013. You can access your contact information by selecting the eServices tab and clicking on “Change Address”; you can also contact the Customer Care Center at (800) 867-9757 for assistance in updating your contact information.

For additional FAQ’s please click here.